Returns Policy
We offer a 100% satisfaction guarantee. If you are not satisfied with your purchase, you can return it within 14 days of item delivery date for a full refund or exchange. For any item(s) purchased between December10 to December 31, we extend our return period to 30 days from delivery date for a full refund or exchange. Custom orders can be returned for store credit only, and as per above return dates. Store credit is valid within one year of original delivery date.
All shipping fees are not refundable. All items must be shipped fully insured against damage and/or loss in transit. All shipping, handling and insurance charges must be prepaid. We will issue refund one to two business days after we receive item(s).
Please note that above guarantee does not apply to any item that has been damaged or altered (by a jeweler or other) from its original form.
Some of our items will ship with a sealed tag(s) for your protection and ours. These items are identified and highlighted as such in that item's description. For refunds and returns on these items, the item must also be returned with its unbroken and untampered sealed tag(s).
Please note that a few select items are not covered by above policy. Any exclusion will be highlighted in the description of that particular item. It is highlighted in red with the following title "Exclusion to our standard policy". We will also contact you and notify you for final confirmation of these items before we ship them to you.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
For all returns or exchanges, please ship items fully insured, and with a signature required service to the following address:
Seven S. P. Inc.,
607 S. Hill St., Suite 600
Los Angeles, CA 90014
Shipping
U.S.A: Free shipping and full insurance with the United States Postal service with first class service for all items. Overnight shipping with UPS/Federal Express is also available for an extra charge. Please select your shipping option at checkout. You can also request ‘hold at station’ in the comment field of your order.
International shipping is for an extra charge. Please select your shipping option at checkout.
Please note that the price of our items does not include any local customs duties and taxes, if any, and are the responsibilities of the buyer. Please contact us for any other shipping / delivery/ pick-up arrangements. Shipping options at checkout :
1) Free
2) 2nd day UPS or FedEx
3) 2nd day UPS or FedEx Saturday delivery
4) Overnight UPS or FedEx
5) Overnight UPS or FedEx for Saturday delivery
6) Express International with United States Postal Office Please contact us for any other shipping/delivery/ pick-up arrangements. We ship all standard items within 1 to 2 business days of receiving payment. In the case of payment with personal checks, we ship all standard items within 1 to 2 business days after funds are cleared into sevenseaspearls.com bank account. Tracking # will be provided to your Email address. Please note that all shipment US$ 200.00, domestic and international, require a signature release.