You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
For all returns or exchanges, please ship items fully insured, and with a signature required service to the following address: Seven S. P. Inc., 607 S. Hill St., Suite 600, Los Angeles, CA 90014
U.S.A: Free shipping and full insurance with the United States Postal service with first class service for all items. Overnight shipping with UPS/Federal Express is also available for an extra charge. Please select your shipping option at checkout. You can also request ‘hold at station’ in the comment field of your order.
International shipping is for an extra charge. Please select your shipping option at checkout.
Please note that the price of our items does not include any local customs duties and taxes, if any, and are the responsibilities of the buyer. Please contact us for any other shipping / delivery/ pick-up arrangements. Shipping options at checkout :
2) 2nd day UPS or FedEx
3) 2nd day UPS or FedEx Saturday delivery
4) Overnight UPS or FedEx
5) Overnight UPS or FedEx for Saturday delivery
6) Express International with United States Postal Office Please contact us for any other shipping/delivery/ pick-up arrangements. We ship all standard items within 1 to 2 business days of receiving payment. In the case of payment with personal checks, we ship all standard items within 1 to 2 business days after funds are cleared into sevenseaspearls.com bank account. Tracking # will be provided to your Email address. Please note that all shipment US$ 200.00, domestic and international, require a signature release.