I had a special request in addition to my order that needed a personal touch and all I can say is they took such care with how they handled everything. Not only would I shop with them again, I sincerely doubt I’d ever go elsewhere for pearls. They were absolutely fantastic. The products I received were amazing & their grading system is spot on. No surprises. Just gorgeous. Real people taking care of their customers. Imagine that in this day & age. Impressed. Thank you so very much!